Careers

TCS Interpreting and Captions (TCSI) is part of a group of companies committed to championing and advancing equitable access, diversity, and inclusivity of language and abilities within the framework of a sustainable, profitable business. The mission of TCSI is to provide amazing language access experiences in collaboration with the Deaf community. We leverage our DNA as a Deaf-founded and woman-CODA owned business to advance our mission daily, and need impact-focused, service-minded people to join us in this cause.  

We are a 40+ year old “re-startup”. We are working hard and with purpose to recreate the company, and reimagine the access experience for our customers. We are creating professional homes for people who are creative, hardworking, and love being part of a unified team. We are a Deaf-friendly workspace that values bilingualism in English and American Sign Language, and lived Deaf experience in all aspects of business decision-making.  

The Account Manager is responsible to make sure our customers and consumers receive services that are trusted, easy to use, and efficient. They do this by coordinating internally with a variety of departments to ensure customer expectations are being met. They regularly interact with customers to establish and maintain a positive relationship, receive and report information, and to identify areas to grow existing relationships.  

The Account Manager also manages translation orders from customers, overseeing project requirements, assignment of work to translators, ensuring deliverables are met, quality control, and communication between all parties.  

The Account Manager owns the experience of their assigned customer list. Their work directly impacts whether or not Deaf people have access to interpreters in critical life moments such as work meetings, job interviews, and doctor appointments. Because of this, their attention to detail, responsiveness, and ability to manage competing priorities ensure a positive impact on real people every day.  

Your day-to-day work may include:  

• Onboard new customers, including account setup and education

• Serving as a main customer point of contact for contract questions and service escalations

• Talking to customers and consumers to understand their experience using our services

• Identifying customer pain points and working internally to resolve them

• Collecting, reporting on, and analyzing customer behaviors to improve service provision

• Reporting to customers on service performance levels

• Identifying and developing opportunities to increase contract value

• Monitoring and ensuring compliance with contract requirements

• Ensuring translation projects are delivered on-time, with high-quality, and excellent communication

• Reporting to executive team on the status of customer relationships and performance

• Other duties as assigned

This full-time, administrative exempt, fully-remote position. The salary range is between TBD per year.  

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To be successful in this job you should have the following traits:  

• High attention to detail, process oriented

• Motivation and self-discipline

• Calm, cool-headed attitude  

• Customer service mindset

• Creativity  

• Hard-working and dedicated

You should bring the following skills:  

• Technological literacy, able to use business tools efficiently  

• Analytical abilities to report on KPIs  

• Ability to upsell and cross-sell services effectively

• Excellent interpersonal skills and presentation abilities

• Ability to create attractive and compelling customer presentations

• Problem-solving in high-stress environments

• Fluency in written English and American Sign Language  

You should have the following experiences:  

• Experience working in a high-paced, detail-oriented job required

• Two years of account management experience preferred

• Two years of customer service experience preferred

• Experience with interpreting or captioning services preferred  

• Experience working with US governmental agencies preferred

You should have the following credentials:

• Bachelor’s degree or higher preferred

• High-school diploma or equivalent required

If you don’t check every box but still think you would bring value to our team, we’d love to hear from you! Non-traditional paths are welcome.

What makes us a cool place to be?  

• Competitive salary and bonus

• Health, dental, and vision plans

• 401k match of 4% with immediate vesting

• 3-weeks PTO per year, deposited on Jan 1

• Our culture is:  

• Family-friendly  

• Growth mind-set  

• Caring

• Focused on impact

• Entrepreneurial  

• Quirky people are welcome

TCS Teams welcomes applicants from all identities and backgrounds and is committed to continuously creating an inclusive and equitable workplace. We seek a workforce that represents the broad, intersectional life experiences of our consumers. Whoever you are, you’re encouraged to apply with us!  

Are you interested in being a member of this team? Then we are excited to meet you. Reach out today!  

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